Case Study: Adapting Scrum for Data Analytics Teams

Brya K. Patterson, Scrum Master & Agile Practitioner, Complaint Insights Case Study (2024–2026)

March 1, 2026 Brya K. Patterson

This case study explores the adaptation of the Scrum framework for a specialized Data Analytics team, moving away from traditional software engineering "product" delivery toward a high-velocity, insight-driven workflow. It documents a two-phase transformation that began in 2024, focusing on balancing leadership requirements for visibility and prioritization with the team's need for autonomy and psychological safety. The narrative details how standard Scrum events were consolidated into a 1.5-hour "Team Sync" to maximize focus time, and how modern tooling—including Jira automation and AI-driven synthesis—was leveraged to provide transparent "receipts" of work for senior stakeholders.

Banking the underbanked: How effective are non-traditional banks at supporting the underbanked

Brya K. Patterson, et al., Spring 2024, University of Washington, MS Information Management (MSIM)

May 31, 2024 Brya K. Patterson

This research evaluates how effectively non-traditional banks and FinTech services support underbanked populations in the United States. Utilizing the People, Process, Technology Information Management framework, the study investigates the specific barriers—such as systemic distrust, high fees, and physical inaccessibility—that prevent these communities from engaging with traditional financial institutions. The ultimate goal is to identify how emerging banking models and regulatory improvements can be optimized to foster greater financial inclusion and equity.